Warranties, refunds and returns

Returns

Not the right fit? ROC offers a 30 day return policy from date of purchase if you decide to change your mind. For Australian orders, we will provide you a full refund minus the return freight cost or a store credit for the original total order value. All international shipping returns cost are to be covered by the consumer.

To start a return the product must first meet the below conditions:-

• The product must be in its original packaging condition. Unfortunately ROC Eyewear will not reimburse for the postage return handling cost.
• Product must be returned with original packaging. See below checklist.
• Sunglasses
• Swing Tag
• Case
• Cleaning Cloth & Care Instruction package
• Original packaging material

Return process

1. Please contact us and provide the below
1. Order number
2. Provide a reason for return
3. Include image of the product and packaging
4. Advise if you would like a refund or store credit
2. One of our friendly customer service team members will provide you with a prepaid returns label. Affix the label to the original satchel and tape up to return.
3. take it to your local post office to return.
4. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
5. If the item is returned in its original state we will issue you with a refund or store credit.