Warranties, refunds and returns
Not the right fit? ROC offers a 30 day return policy from date of purchase if you decide to change your mind. For Australian orders, we will provide you a full refund minus the return freight cost or a store credit for the original total order value. All international shipping returns cost are to be covered by the consumer.
To start a return the product must first meet the below conditions:-
- The product must be in its original packaging condition. Unfortunately ROC Eyewear will not reimburse for the postage return handling cost.
- Product must have all tags, including any ROC swing tags, attached.
- Sale items can be returned within 30 days, however shipping costs are non refundable and return postage is at customers expense.
Extended Returns for Xmas
All orders placed between the 1st December 2019 and the 25th December 2019 can be returned up until the 31st January 2020.
- Please email email@example.com and provide the below
- Order number
- Provide a reason for return
- Include image of the product and packaging
- Advise if you would like a refund or store credit
- One of our friendly customer service team members will provide you with a prepaid returns label. Affix the label to the original satchel and tape up to return.
- take it to your local post office to return.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- If the item is returned in its original state we will issue you with a refund or store credit.
RefundsA full refund minus the cost to return the items be provided back to your credit card or original method of payment, within 3-5 working days of receipt of item.
Store CreditA store credit will be provided for the original total order value. This will be sent out instantly to you once returns have been inspected and confirmed.
If you opted for a Store credit we will send this out instantly once everything has been authorised.
If there are any delays in processing, please contact us at firstname.lastname@example.org
WarrantyAll ROC Eyewear products have a 12 month warranty from date of purchase against any defects in materials or the production process. ROC Eyewear will either:-
- Replace or repair any pair of ROC sunglasses found to be defective
- Offer a full refund
- Offer a store credit