Deliveries during Covid-19
During this time of uncertainty, we are working with our delivery partners to both ensure parcels arrive in the safest way possible and that you, our customers are informed with the latest delivery information.
Below, we've noted the latest changes:-
Your deliveries are managed by DHL, we have been advised to extend our delivery timeframes due to limitation with available flights. Deliveries can be from 7-14 business days for most countries.
Please note these are estimations with the available information we have obtained. If you are experiencing delays greater than these timeframes please reach out to our customer service team so that they may assist in tracking the package for you. Reach out at firstname.lastname@example.org.
Same Business Day Dispatch
All orders will be dispatched same business day when placed before 2pm AEST/AEDT. Orders placed after 2pm will be dispatched the following business day.
*Australian orders over $70 qualify for free shipping. Items will be delivered between 2-5 business days from dispatch. Express shipping is also available at $4 when you order over $70.
Taxes & Duties
All applicable customs and import duties are calculated by the Country. Some countries may require additional fees paid Collect on Delivery (COD). These fees are paid to the local carrier and are not collected by Australia.
Customs authorities require that we state the value of your order directly on your order. Customs agents have the right to release or deny release of your order, and in unusual cases may delay delivery.
If you have any queries regarding your order, please email email@example.com and we can answer any questions you may have.
Customer Service Hours: Monday – Friday 9:00–5:00 AEST/AEDT
¹Please note that these are estimated delivery times only, therefore ROC Eyewear is not guaranteeing delivery dates. Goods are dispatched from Sydney, Australia
² Shipping is calculated at checkout